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This is my letter to Yahoo in regards to my canceled Mail Plus account.

22 May, 2007 18:29

I had been a Yahoo Mail Plus customer for several years.  Aside from Yahoo Mail Plus, I have tried out several other paid web services that you offer.

My account has been my portal for collaboration through almost four years of college.  You can imagine that my contact information has been solidly fixated throughout my list of associates.  With that, you can also imagine that switching to a different e-mail address is not only time consuming, but also an expense.

Over a year ago I started experiencing odd behavior with message permissions (such that I could not move or delete messages), and authenticating external e-mail accounts (any external e-mail account) for use by the composer source address, POP3 functionality, and forwarding.

The message manipulation problem was solved shortly after contacting customer support, thank you.  Verification of e-mail addresses at the time was partially solved using a work-around which probably was not condoned by your company in any means.  I was promised a quick response and told that the problem would be handled by a higher level tech support employee.

I had never received any detail response, nor was the problem fixed.  Shortly after contacting you, the work-around no longer worked.

Recently I needed to forward my mail, for various reason, while I was on a business trip out of my area.  I contacted customer support and sent the following message after your employee refused to investigate the problem.  Here is the message I sent to your company, along with a post on my Blog (http://myspew.com, my explanation will continue after the following message):

"Your phone support technician, Jake made no attempt to resolve the send/receive issue I was having with my account.  I asked if he could have someone look into the problem, or if he could transfer me to an higher level support employee, but he refused.  He made me aware, that sometimes it can take up to 48 hours for Yahoo!'s mail server to deliver mail.  This is not a service I would like to pay for.  I told your representative I would wait 48 hours, and if the problem doesn't magically resolve on its own, I would be canceling my account.  He replied it was my choice and I can do whatever I want.  Please note that the problem in question, verifying e-mail addresses had been a problem for well over a year.  When contacting your technical support over a year ago, I was given a work-around enabling me to bypass the verification codes.  A year later, which is now, the work-around no longer works, I need to setup forwarding immediately, your tech support chooses to not help, and your business does not care if a paying customer renews his premium account.  I don't feel the Yahoo! in the air anymore."

I want to add that I told your representative several times that this has been an ongoing issue, but the impression I had was that my utilization of my paid services was not a priority with his department, or Yahoo in general.  When I told him I would not pay for services and functionality that I could not use (the reasons for being a loyal customer all these years), he quickly gave an attitude and asked if I wanted to cancel now; he would help me do that with no problem, and at that time I decided to say goodbye, end the call, and think long and hard about the repercussions of changing a long time e-mail address.

I was so disappointed and had no other options, so I canceled my account and switched to a personal e-mail address domain, personally ran mail services on a dedicated server in which I host various web and internet based services.  I knew that this will be available for any needs that might arise.  However, for as long as this has been available to me, I choose to use Yahoo for all my e-mail needs.  This shows the appreciating I once had for your Mail Plus services.

If I would have received any sort of response, such that it might contain "we will look into your problem", "how can we keep you as a customer", or an acknowledgment of any kind, I would be satisfied.  Since I did not receive any such communication, I am asking for a partial year's refund.  This issue will not go away until it is resolved to my satisfaction.

Thank You

[Software]
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Main Entry: spew
Function: verb
Etymology: Middle English, from Old English spIwan; akin to Old High German spIwan to spit, Latin spuere, Greek ptyein intransitive verb
1 : VOMIT
2 : to come forth in a flood or gush
3 : to ooze out as if under pressure : EXUDE transitive verb
1 : VOMIT
2 : to send or cast forth with vigor or violence or in great quantity -- often used with out - spew-er noun
-- Merriam-Webster

Land where drunk cows swim and home to my daily hand